About Brico

Brico is building the new standard for financial regulatory licensing. Think TurboTax but for regulated financial institutions. Our mission is to enable innovation and increase access in the financial services space by removing the first barrier to entry – licences. As a fast-growing Series A, customer-loved start-up, we offer a dynamic work environment, where creativity and initiative are at the heart of every project. Joining Brico means becoming part of an entrepreneurial team dedicated to making licensing & compliance cheaper, faster and more joyful.

Role Overview

We’re looking for a Customer Support Specialist who thrives on solving complex problems, managing high-stakes customer situations, and continuously learning new tools and workflows. This is a great opportunity for someone early in their career who has some B2B SaaS support experience and is ready to grow quickly. You'll work closely with customers, multiple departments (compliance, product, and engineering) to deliver a great customer experience and pick up new skills along the way.

What You'll Do

• Be a frontline point of contact for customers, answering questions and helping resolve issues clearly and confidently
• Troubleshoot problems thoughtfully, ask good questions, and know when to loop in teammates for help
• Stay organized by tracking issues, following up on open items, and making sure nothing falls through the cracks
• Learn our product, our customers' workflows, and new tools quickly — and help customers feel confident using them too
• Share what you're hearing from customers so we can provide feedback to our team as the voice of the customer
• Take ownership of projects to improve the internal and client facing experience while maintaining communication with clients

What We're Looking For

• 3–5 years of experience in a customer-facing role at a B2B SaaS company (fintech or legal tech is a plus, but not required)
• A genuine curiosity and a fast learner — you pick up new tools, software, and workflows quickly
• Strong written and verbal communication skills; you can explain things clearly and kindly
• Organized and dependable — you follow through and keep track of your work while helping project manage many cross-functional collaborators
• Calm, empathetic, and solution-oriented when working with customers, especially when things get tricky
• Comfortable creating instructional content like guides, tutorials, and short videos
• A team player who enjoys collaborating across product, engineering, and compliance

Why Join Brico